Warranty

Artisan Power^® offers a comprehensive warranty on all our battery products. We guarantee that our batteries will meet or exceed the performance of the original battery specifications on all counts of durability, structure and fit. All of our batteries carry a 12-month, full repair or replacement warranty for any manufacturing defects.
Our batteries are also guaranteed to maintain 80% of their rated capacity for a period of 12 months from the date of initial invoice under normal use.

Warranty Policy

Artisan Power warrants its products to be free from defects in material and workmanship:

1. For a period of up to 12 months from the date of initial invoice. Artisan Power will, subject to inspection,

repair or replace a defective battery pack with a replacement unit.

2. A battery pack containing 80% of original capacity, after 12 months of use is considered normal

and is not subject to warranty replacement.

3. This warranty is not valid if the lot code or label is removed or if the battery pack has been modified,

improperly charged, improperly installed, neglected or misused in any way.

4. Warranty returns must be accompanied by a Return Merchandise Authorization (RMA) number.

This can be obtained by contacting your Sales Representative our Customer Services Department.

Safety Shipping Policy must be in place for all shipments back.

Please see RMA form for more detailed instructions.

International Warranty Information

Warranty coverage for the majority of items we sell is valid only in the USA. Freight charges to return items for warranty service, as well as the return shipping back to your international location is the responsibility of the purchaser. Items returned for service must state "returned goods for repair" on the return air waybill or US import customs duties will apply and will be added to your return shipping bill.