FAQs
Questions About Ordering
How do I place an order online?
Browse our product catalog to find the battery pack(s) you need. Follow the simple steps to add items to your cart and complete checkout. Once your order is placed, you'll receive an email confirmation. A second email will be sent with tracking details once your order ships.
Is my order safe on this site?
Yes, your order is completely secure. We use industry-standard 128-bit SSL (Secure Socket Layer) encryption and firewall-protected servers. All data transmitted during checkout is encrypted. For more details, please see our [Privacy Policy].
How do I check if a product is available?
Please call us at (978) 562-4300 for real-time product availability. We're happy to help.
How will I know if my order has shipped?
We’ll email you a shipping confirmation along with the UPS tracking number once your order ships. If you have any questions, feel free to call us.
How do I cancel my order?
Call us immediately at (978) 562-4300 or email us with the subject “Cancel Order,” including your full name and order number. If your order has already shipped, we cannot cancel it—but you may return it according to our [Return Policy].
How do I return or exchange an item?
Please see our [Return Policy] for details on how to return or exchange items.
How can I get a refund?
If you're not satisfied with a product, return it within 30 days for a full refund or replacement. After 30 days, defective items are eligible for replacement only (within 12 months of purchase). Shipping costs are non-refundable unless we shipped the wrong item. Refunds are processed within 10 business days via the original payment method.
What happens if an item is backordered?
If an item is not in stock, we’ll notify you by email with an estimated ship date. In-stock items will ship immediately, and the rest will follow as soon as available.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, and Apple Pay. For institutions and large businesses, we also accept checks and EFT (electronic wire transfer).
Questions About Our Products
Are your batteries refurbished or new?
All Artisan Power battery packs are 100% brand new. They’re manufactured in ISO 9001 and ISO 13485-certified facilities and often exceed OEM specs in performance and capacity.
What battery cells do you use?
Unless otherwise noted, we use high-quality Panasonic Japanese cells, known for their performance and reliability.
Why are your prices so low?
Because we manufacture our own batteries, we eliminate middlemen and pass the savings to you. We also reduce costs by minimizing returns through strict quality control and premium components.
Are your products as good as OEM batteries?
Yes. Our compatible battery packs match or exceed OEM performance, often at up to 70% less than OEM list prices. We also offer longer warranties in many cases.
What is the shelf life of your battery packs?
When stored properly, our battery packs have a shelf life of up to 2 years.
Do your products come with a money-back guarantee?
Yes. All products come with a 30-day money-back guarantee. If unsatisfied, you may return opened one set only; the rest must be unopened in original packaging to qualify. After 30 days, defective products are eligible for replacement only, up to 12 months.
How much can I save with Artisan Power batteries?
Our batteries cost significantly less than OEM—often by 50–70%—and last longer due to premium components. This results in major long-term savings.
Questions About Shipping
How do I recycle Artisan Power batteries?
You can recycle used lithium-ion, NiMH, and NiCd batteries at any RBRC collection site (www.call2recycle.org) or return them to us prepaid. For questions, call 1-800-822-8837.
When will my order ship?
Orders placed by 3:00 PM EST (Mon–Fri) ship the same day. Orders placed after that time ship the next business day. We are closed on weekends and federal holidays.
What are your shipping rates?
Ground shipping is free for U.S. orders over $100. Orders under $100 are charged a flat rate of $7.99. Rates apply to the continental U.S. only.
Where do you ship?
We ship throughout the U.S. International shipping is subject to lithium battery restrictions. For details, see our [Shipping & Returns] page or contact us.
What shipping methods do you offer?
Standard (3–10 business days) and Expedited (1–3 business days) are available at checkout. Additional options can be arranged by calling us at (978) 562-4300.
Questions About Compatibility
What is OEM? Do you sell OEM products?
OEM stands for Original Equipment Manufacturer. While we do not sell OEM batteries, our compatible battery packs are designed to meet or exceed OEM standards—at a fraction of the price.
What do “compatible,” “replacement,” or “aftermarket” mean?
These terms refer to brand-new batteries made by third-party manufacturers (like us) to match OEM specs. Our ISO 9001-certified plants use high-grade materials to ensure performance, safety, and savings.
Will using a replacement battery void my device warranty?
Absolutely not. The Magnuson-Moss Warranty Act protects your right to use third-party parts without voiding your warranty.
Can your battery packs damage my device?
No. All our batteries are made in ISO 9001-certified plants and tested to meet or exceed OEM standards. If you have any concerns, we're happy to address them.
Questions About Government & Corporate Discounts
Do you offer discounts for government and corporate buyers?
Yes. We offer volume discounts for schools, government agencies, and corporations. Contact us at (978) 562-4300 or email us to request a quote or invitation to bid.
How do I set up a Net 30 account?
We accept purchase orders from qualifying organizations. To apply, fax your PO to (978) 562-5265 or contact our sales team to enroll in our Corporate Account Program.
Questions About OEM/ODM Manufacturing
Do you provide OEM/ODM battery solutions?
Yes. Artisan Power manufactures and designs custom battery solutions. Our in-house R&D and engineering teams will work with you to meet your specific application requirements. Please contact our sales team to learn more about how we can support your custom battery needs.