? ArtisanPower.com
FAQ
Questions about ordering
How do I place an order online?
Is my order safe on this site?
How do I know if a product is available or not?
May I order by mail, fax, or phone?
How do I know if my order has shipped?
How do I cancel my order?
How do I return or exchange an item?
How can I get a refund?
What happens when an item is back-ordered?
What forms of payment do you accept?
Questions about our products
Are your batteries refurbished or brand new?
What battery cells do you use for your battery pack?
Why is your pricing so low?
Are your products as good as brand name OEM batteries?
What is the shelf life of your battery packs?
Do all of your products have money-back guarantee?
How much do I save by using replacement batteries from Artisan Power?
How can I recycle Artisan Power’s batteries?
Questions about shipping
When does my order ship?
How much will shipping cost me?
What are the locations you ship to?
Do you offer overnight shipping?
Questions about compatibility
What is OEM? Do you sell OEM products?
What do the terms “compatible”, “replacement” or “aftermarket" mean?
Will my OEM warranty be voided if I use replacement battery?
Will your battery packs damage my device?
Questions about discount for government purchasing
Do you offer government and corporate discounts?
How do I set up a Bill Me (Net 30) account with Artisan Power?
Questions about OEM/ODM manufacturing
About OEM/ODM manufacturing
Questions about battery basic handling and care

Artisan Power     Phone: (978) 562-4300     Fax: (978) 562-5265     Email: sales@artisanpower.com     Http://www.artisanpower.com


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